Data Deletion

01Disconnect an account from the dashboard

Anyone with access to the client organization can disconnect a connected account with the “Disconnect” (“Desconectar”) button. When they do:

• the access token is revoked immediately and we stop reading data from that account;
• the metrics, posts and comments obtained from that account are deleted promptly, and in any case within 10 days, as set out in the Privacy Policy.

02Remove our access from each platform

You can also remove our access from the platform itself. When the platform tells us about it, we delete the data within the same period.

03Ask us by email

Write to info@elevatemedialabs.com with the subject “Data deletion” and include:

• the platform (Instagram, Facebook Pages, Threads, Meta ads, WhatsApp Business, TikTok, LinkedIn);
• the account, Page or phone number concerned;
• the client organization it is connected to, if you know it.

We may ask you to show that the account or the data is yours, only so we don’t delete or hand over someone else’s data. We delete the data within 10 days and reply within 30 calendar days at the latest —the same deadline as in the Your rights section of the Privacy Policy— and we confirm in writing once the data has been deleted.

04If you are not a client

05Contact